Terms and Conditions

The following terms and conditions apply to all orders for the purchase of goods from www.nwt.org.uk

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

TRADING

All monies made from the sales of goods on Northumberland Wildlife Trust’s online shop are paid to Northumberland Wildlife Trust.

Registered charity name: Northumberland Wildlife Trust Limited

Registered charity number: 221819 Registered in England and Wales

PURCHASING

The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable, we may, from time to time, offer a substitute that is of equal or greater value and quality to the original item. If you are not entirely happy, you may return the substitute product.
When you submit your order you are allowing Northumberland Wildlife Trust to use your personal details to fulfill your order.  In the event that there is a problem with your order, we will communicate with you via email, telephone or letter.

DELIVERY

A post and packaging charge is payable on all orders placed on this website as indicated in the details for each item.  Standard postage and packaging applies only to the UK, British Forces Post Office (BFPO) and Channel Island addresses.  For deliveries to EU and International countries, please contact our Marketing Department who will be able to advise you, where delivery is possible, about the cost and estimated delivery time.  We do not deliver to P.O. boxes.

Delivery within mainland UK is normally within five to ten working days of receipt of your order, however, please allow ten working days before querying a non-delivery. Delivery to Northern Ireland and UK offshore islands may take longer.  In the event that an item is temporarily out of stock, we will notify you of the delay and either despatch it as soon as it arrives, or you may prefer to cancel your order.

SATISFACTION GUARANTEE

Should you be less than delighted with any item you buy from us for any reason, let us know immediately and return it in its original condition within 28 days of delivery, and we will be pleased to offer you a replacement or a full refund.  This refund will cover the initial cost of the items purchased and delivery but not any delivery charges incurred by you on returning the item to us.  If the item is damaged or we have supplied you with the incorrect product, we will arrange a replacement and for the item to be collected. Damaged or faulty goods will be replaced within 10 days from when you contact us.

HOW TO RETURN YOUR GOODS

To return a product, please contact our Marketing Officer on 0191 284 6884, who will advise you on how to return the goods.

Alternatively write to:
Marketing Officer
Northumberland Wildlife Trust
Garden House
St Nicholas Park
Jubilee Road
Gosforth
Newcastle upon Tyne
NE3 3XT

Your statutory rights are not affected.

MEMBERSHIP CANCELLATIONS

If you wish to cancel your membership within 28 days of purchase, you will need to send the membership pack back to us at your own expense. When the goods are received in good condition we will refund you for the membership. Please allow up to 28 days for a refund.

Cancellations after this period will not be eligible for a refund although you may cancel your membership at any time (please note that monthly payers will be cancelled immediately, annual payers will be cancelled at the next due date). If you do cancel please inform Northumberland Wildlife Trust as soon as possible. If you pay by Direct Debit, although we will not claim any further Direct Debit’s after cancellation, it is up to the member to cancel the Direct Debit instruction with their bank.

To arrange a return, contact us on 0191 284 6884, mail@northwt.org.uk or write to Northumberland Wildlife Trust, Garden House, St Nicholas Park, Jubilee Road, Gosforth, Newcastle upon Tyne, NE3 3XT.

COPYRIGHT

The contents of this site are the property of Northumberland Wildlife Trust, and are protected by the UK and international copyright laws.  ALL RIGHTS RESERVED.
Permission is granted to copy electronically and to print the content for the purpose of placing an order.  Any other use of this website, without the prior permission of Northumberland Wildlife Trust, is strictly prohibited.

DISCLAIMERS

Northumberland Wildlife Trust provides this website on an "as is" basis and makes no representations or warranties of any kind, expressed or implied, with respect to this website or the information, content, materials or products contained within it.  This includes, without limitation, warranties of merchantability and fitness for purpose. Northumberland Wildlife Trust does not represent or warrant that the information contained within this website is accurate, complete or current.  Prices and availability are subject to change without notice.

GOVERNING LAWS

These terms & conditions are governed in accordance with the laws of England & Wales.

COMPANY AND CHARITY DETAILS

Registered charity name: Northumberland Wildlife Trust Limited

Registered charity number: 221819 Registered in England and Wales

Registered company name: Northumberland Wildlife Trust Limited

Company status: A private company limited by guarantee with no share capital.

Company number: 717813

The charity and company registered office address is:
Garden House
St Nicholas Park
Jubilee Road
Gosforth
Newcastle upon Tyne
NE3 3XT

For any queries or complaints about goods or services, please write to the above address. You can also telephone on 0191 284 6884.

OFFICE HOURS

9.00am – 5.00pm Monday to Thursday (excluding Bank Holidays).
9.00am – 4.00pm Friday (excluding Bank Holidays).

DATA PROTECTION

When submitting your order you are confirming to purchase goods and allowing Northumberland Wildlife Trust to use your personal details for the purpose of supplying goods.  As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation.  We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access.  Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.  Any personal information given to Northumberland Wildlife Trust will be treated in confidence and will not be disclosed to any other organisation.  The information will be held on our computer systems to process your online order.  If you have opted to join our mailing list we may occasionally contact you by post, e-mail or phone with offers or information relating to Northumberland Wildlife Trust.

We advise you to print and keep a copy of these terms and conditions for your records.