Bookings are not confirmed until full payment has been received. 

If you cancel your booking for whatever reason, please inform us as soon as possible by calling 0191 284 6884. Refunds will only be offered for events costing over £5 for cancellations made up to 14 days before the event start date. Within 14 days of the event start date no refund will be payable upon cancellation. All refunds will be subject to a £5 administration fee. If you are able to provide a replacement to attend the event, then no administration charge will be made. 

Whilst Northumberland Wildlife Trust endeavours to run all events as advertised, we reserve the right to cancel or change an event at any time. Attendees will be notified of any change or cancellation as soon as possible.

Events will only run if a minimum number of bookings have been taken within 5 days of the event start date. Attendees will be notified in advance if Northumberland Wildlife Trust cancels or changes a workshop and the cost will be fully refunded or transferred upon cancellation. You have the right to request a full refund if you are unhappy with any event changes.

No reductions can be made in respect to late arrival, early departure or absence for all or part of the event. Please ensure you are available for all dates if booking a two-part event.

For bookings made via a third party website, please refer to their terms and conditions.